This was a three month project focused on re-designing and implementing a new SharePoint site that is currently used by the CX team at BCBSMN. Collected data and research to inform my designs and used Figma and other resources to display data with a human centered design approach. Worked on re-designing and implementing a new SharePoint site that is currently used by the CX team at BCBSMN. Collected data and research to inform my designs and used Figma and other resources to display data with a human centered design approach.
Skills: User Interface Design · Public Speaking · Customer Experience · Figma · User Experience (UX)
Background
Covid-19
Inspired us to adopt a remote-centric work culture
Time to Clean
Up the clutter, free up the CX team’s capacity to do the work.
Post-Covid
We have even more imperative to be more effecient with our time and resources
A quick overview
Problem/Opportunity
How might we design a SharePoint site to store and access content that supports the customer experience needs of the organization?
